SHIPPING
DIR attempts to ship
within 48 hours after your order is processed(additional time is needed for
Special Orders). Whenever possible, we will ship via UPS Ground. Some products
are too large or heavy for UPS and will require contracting a Freight Carrier.
Shipping Costs are the responsibility of the customer. When your order contains
one or more overweight and oversize product, then a Freight Carrier will be
needed, at most times, your products will be put on pallets. We will contact
you with the shipping costs. All freight is delivered curbside, with require of
a signature. Extraordinary delivery requirements may necessitate an additional
fee to the carrier. If you would like to get the freight quote, please contact
sales at :
Sales: +1(718)628-6668
+1(800)728-2008
E-mail: sales@dirsalonfurniture.com
CURBSIDE DELIVERY
SERVICE
Curbside delivery
service provides delivery of your item(s) to the curb at the end of your
driveway. This service does not include set up or assembly of items or removal
of packaging materials. Your item will be shipped to a local delivery terminal.
The delivery terminal will contact you when your item arrives to schedule a
delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00
PM Monday through Friday and will be scheduled as a 4-hour window. DIR will
recommend and may sometimes require lift gates for larger items for an
additional charge(require by the Freight Carrier). Upon delivery please inspect
your item(s). You will be required to sign a Proof of Delivery receipt. Please
note any damage to the item or packaging on the delivery receipt or, if
refusing delivery due to damage please note refused due to damage on this
receipt. A signature is required for all deliveries; the driver is unable to
complete delivery without a signed delivery receipt. All damage and missing
items must be reported within 24 hours after receipt of merchandise to the
freight company and DIR.
NO C.O.D SHIPPING
We do not ship Credit
On Delivery. All purchases must be paid for 100% prior to shipping.
REFUSAL OF SHIPMENT
The customer will be
held responsible for Shipping Charges (shipping charges to the customer and
return shipping charges) and subject to a 25% Restocking Fee for orders that
are refused at the time of delivery or returned because the customer was not at
the delivery location to receive the items.
Shipping Damage or
Shortage
For Your Protection:
When you accept your shipment from the Freight Company, you are acknowledging
that the article(s) were delivered to you in GOOD CONDITION AND PROPERLY
PACKED. Should you notice any Damage upon receipt (visible or concealed), (1)
have the delivery person note on the freight bill the nature and extent of
damages (2) notify the Freight Company's Office to inspect merchandise (3) file
a claim for damage at once {in filing a claim, you may make a cash adjustment
with the Freight Company for full value, arrange to have repairs made, or
replace merchandise} (4) if the damage is unnoticed until merchandise is
unpacked, notify the Freight Company's Office immediately and ask to have it
inspected, and (5) do not destroy packing material until shipment is inspected
and the claim is settled. If the shipment delivered to you is Not in accordance
with the quantity of cartons as shown on your receipt, do not accept it until
such shortages are noted on the Freight Bill and Bill of Lading. ANY CLAIMS FOR
LOSS should be filed immediately with the Freight Company's Office that makes
delivery to your door. Claims for loss MUST NOT be deducted from our invoice,
nor deferring of payment while waiting adjustments of such claims.
Returns & Exchanges
New Dir Salon
Furniture merchandise may be returned for a refund within 15 days of receipt.
ALL Special Order Color & Materials are non-refundable. Other drop ship
products are restricted to their own return policies. Return requests MUST be
approved in advance and are subject to a 35% restocking fee (if not returned in
original packaging and condition, the re-stocking fee will be greater than 35%) plus shipping charges (both directions will
be billed the original shipping cost). Products must be returned in their
original packaging - in Like New condition. Refunds are contingent upon Dir
Salon Furniture Inspection and approval. All credits will be issued to the
original method of payment used (i.e. credit card, store credit, check, etc.).Special
Order items are NOT returnable。
Free Shipping On Orders Over $2,500.00
Free shipping on order over $2,500.00 only applies to
business addresses within the continental U.S.,
Alaska, Puerto Rico and Hawaii are subject to additional handling and
shipping charges. A valid Business Address must be provided in order to receive
Free Shipping, Residential Addresses, Schools, Hospitals and Churches are not
included in the Free Shipping Offer.