Shipping Policy

SHIPPING

DIR attempts to ship within 48 hours after your order is processed(additional time is needed for Special Orders). Whenever possible, we will ship via UPS Ground. Some products are too large or heavy for UPS and will require contracting a Freight Carrier. Shipping Costs are the responsibility of the customer. When your order contains one or more overweight and oversize product, then a Freight Carrier will be needed, at most times, your products will be put on pallets. We will contact you with the shipping costs. All freight is delivered curbside, with require of a signature. Extraordinary delivery requirements may necessitate an additional fee to the carrier. If you would like to get the freight quote, please contact sales at : 

Sales: +1(718)628-6668
           +1(800)728-2008

E-mail: sales@dirsalonfurniture.com

 

CURBSIDE DELIVERY SERVICE

Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be shipped to a local delivery terminal. The delivery terminal will contact you when your item arrives to schedule a delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour window. DIR will recommend and may sometimes require lift gates for larger items for an additional charge(require by the Freight Carrier). Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt. A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt. All damage and missing items must be reported within 24 hours after receipt of merchandise to the freight company and DIR.

 

NO C.O.D SHIPPING

We do not ship Credit On Delivery. All purchases must be paid for 100% prior to shipping.

 

REFUSAL OF SHIPMENT

The customer will be held responsible for Shipping Charges (shipping charges to the customer and return shipping charges) and subject to a 25% Restocking Fee for orders that are refused at the time of delivery or returned because the customer was not at the delivery location to receive the items.

 

Shipping Damage or Shortage

For Your Protection: When you accept your shipment from the Freight Company, you are acknowledging that the article(s) were delivered to you in GOOD CONDITION AND PROPERLY PACKED. Should you notice any Damage upon receipt (visible or concealed), (1) have the delivery person note on the freight bill the nature and extent of damages (2) notify the Freight Company's Office to inspect merchandise (3) file a claim for damage at once {in filing a claim, you may make a cash adjustment with the Freight Company for full value, arrange to have repairs made, or replace merchandise} (4) if the damage is unnoticed until merchandise is unpacked, notify the Freight Company's Office immediately and ask to have it inspected, and (5) do not destroy packing material until shipment is inspected and the claim is settled. If the shipment delivered to you is Not in accordance with the quantity of cartons as shown on your receipt, do not accept it until such shortages are noted on the Freight Bill and Bill of Lading. ANY CLAIMS FOR LOSS should be filed immediately with the Freight Company's Office that makes delivery to your door. Claims for loss MUST NOT be deducted from our invoice, nor deferring of payment while waiting adjustments of such claims.

 

Returns & Exchanges

New Dir Salon Furniture merchandise may be returned for a refund within 15 days of receipt. ALL Special Order Color & Materials are non-refundable. Other drop ship products are restricted to their own return policies. Return requests MUST be approved in advance and are subject to a 35% restocking fee (if not returned in original packaging and condition, the re-stocking fee will be greater than 35%) plus shipping charges (both directions will be billed the original shipping cost). Products must be returned in their original packaging - in Like New condition. Refunds are contingent upon Dir Salon Furniture Inspection and approval. All credits will be issued to the original method of payment used (i.e. credit card, store credit, check, etc.).Special Order items are NOT returnable。

 

Free Shipping On Orders Over $2,500.00

Free shipping on order over $2,500.00 only applies to business addresses within the continental U.S.,  Alaska, Puerto Rico and Hawaii are subject to additional handling and shipping charges. A valid Business Address must be provided in order to receive Free Shipping, Residential Addresses, Schools, Hospitals and Churches are not included in the Free Shipping Offer.