DIR attempts to ship within 48 hours after your order is processed(additional time is needed for Special Orders). Whenever possible, we will ship via UPS Ground. Some products are too large or heavy for UPS and will require contracting a Freight Carrier. Shipping Costs are the responsibility of the customer. When your order contains one or more overweight and oversized product, then a Freight Carrier will be needed, at most times, your products will be put on pallets. We will contact you with the shipping costs. All freight is delivered curbside, with require of a signature. Extraordinary delivery requirements may necessitate an additional fee to the carrier. If you would like to get the freight quote, please contact sales at :
CURBSIDE DELIVERY SERVICE
Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be shipped to a local delivery terminal. The delivery terminal will contact you when your item arrives to schedule a delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour window. Your item will be delivered by truck and will be taken off the truck by the delivery driver. DIR will recommend and may sometimes require liftgates for larger items for an additional charge(require by the Freight Carrier). Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt. A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt. All damage and missing items must be reported within 24 hours after receipt of merchandise to the freight company and DIR.
NO C.O.D SHIPPING
We do not ship Credit On Delivery. All purchases must be paid for 100% prior to shipping.
REFUSAL OF SHIPMENT
The customer will be held responsible for Shipping Charges (shipping charges to the customer and return shipping charges) and subject to a 25% Restocking Fee for orders that are refused at the time of delivery or returned because the customer was not at the delivery location to receive the items.
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