When you invest in DIR Salon Furniture, you're not just purchasing a styling chair or a backwash unit: you're choosing a product that’s built to last. Quality and reliability are the foundation of everything we do. That’s why all DIR equipment comes backed by a one-year manufacturer warranty, a clear, no-nonsense promise of support that reflects our commitment to your success.
What the One-Year Warranty Covers
DIR’s one-year warranty applies to a wide range of our furniture and equipment, including:
- Salon styling chairs
- Shampoo backwash units
- Reception desks
- Styling stations and mirrors
- Spa and medical exam chairs
This warranty covers defects in materials and workmanship, as well as malfunctions or failures that result from normal use of the product. In short: if something goes wrong due to a fault on our end, we’ll make it right, quickly and professionally.
What’s Not Covered
While we stand behind our products, there are reasonable limits. The warranty does not cover damage from:
- Normal wear and tear
- Misuse or mishandling
- Unauthorized modifications
- Improper installation or maintenance
- Use of unapproved commercial cleaning products
For full details, you can always review our Sales & Return Policies and Terms & Conditions.
Why We Offer a Warranty in the First Place
We know salon owners are making big decisions when choosing equipment: not just for design, but for daily functionality and long-term value. Our warranty is one more way we help you protect that investment.
Behind every piece of high-quality salon furniture we manufacture is a team of in-house designers and engineers who obsess over every detail, from frame construction to upholstery to finish. Before anything leaves our facility, it goes through multiple rounds of quality checks, ensuring it’s ready to handle real-world salon conditions.
Peace of Mind, Built In
When you're furnishing a salon or spa, the last thing you want to worry about is whether your chair base will give out or a sink will malfunction during a busy day. That’s why our warranty is more than just a policy; it’s a reflection of our standards.
Working with DIR means you’re partnering with a trusted salon furniture supplier that takes pride in delivering durable, performance-ready equipment. And if something does go wrong, we’re here for you.
How to Make a Warranty Claim
Our salon furniture warranty policy is simple. Here’s how to make a claim:
- Contact our support team through our contact page.
- Provide your proof of purchase, the product model, and a clear description of the issue.
- Attach photos or videos, if possible, to help us assess the problem quickly.
- Our support staff will guide you through the next steps, whether it's a part replacement, repair, or return.
We work hard to minimize downtime so you can stay focused on your clients, not your equipment.
Global Reach, Local Support
As an international salon equipment supplier with showrooms and distribution centers across the U.S. and the UK, DIR serves professionals around the world. But even with that reach, we never lose sight of individual relationships. Whether you’re a new salon owner outfitting your first space or a long-time customer expanding your business, our warranty — and our team — is here to support you.
